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Global Support · Expert Team

Service & Support

Comprehensive support for every Yobekan product — from pre-sales consultation to after-sales service and technical solutions.

Pre-Sales Consultation

Expert product recommendations tailored to your market, regulatory requirements, and business needs. Our sales team responds within 24 hours.

Technical Support

Dedicated technical engineers available for product troubleshooting, firmware updates, and integration guidance.

Logistics & Delivery

Warehouses in Zhengzhou, Shenzhen, and Hong Kong ensure fast global shipping with full tracking and customs support.

Frequently Asked Questions

Quick answers to common questions about Yobekan products, services, and partnerships.

Our headquarters and factory are located in Zhengzhou, Henan Province. We also have branches and warehouses in Shenzhen and Hong Kong. Our production is standardized — we are a professional medical device manufacturer, and quality and service are assured.

We manufacture medical equipment products for both home and clinical use. Main products include thermometers, pulse oximeters, sphygmomanometers (blood pressure monitors), oxygen concentrators, nebulizers, electric wheelchairs, and patient monitors. We also offer OEM/ODM services.

Yes, our factory is in Zhengzhou, Henan Province. If you would like to visit, please let us know in advance and we will arrange a reception for you. We welcome partners and customers to see our production capabilities firsthand.

Our products have passed ISO 13485 certification. We are also an AAA-grade credit enterprise. Our thermometers and other products hold CE, FDA, and RoHS certifications. We have a large warehouse and dedicated quality control department.

Yes, we are a large factory with many years of manufacturing experience. We focus on product quality and service. We can provide OEM branding, custom packaging, and product specification modifications to meet your market requirements.

Standard warranty is 1 year from the date of purchase for all Yobekan-branded products. Extended warranty options are available for institutional and distributor partners. Warranty covers manufacturing defects and includes free replacement or repair.

Contact our sales team at sales@yobekan.com or call +86-0755-21051307. We offer competitive distributor pricing, marketing support, training, and dedicated account management. We currently have distribution partners in 60+ countries.

Our SaaS Cloud Platform connects Yobekan AIOT devices to a cloud-based health management system. It enables real-time vital signs monitoring, family health dashboards, institutional patient management, and medical data analytics. Learn more on our SaaS Cloud page →

Dedicated After-Sales Support

Our commitment doesn't end at delivery. Yobekan provides comprehensive after-sales service including warranty support, spare parts supply, firmware updates, and technical training.

  • 1-year standard warranty on all products
  • 24/7 online technical support portal
  • Spare parts available with 48-hour shipping
  • Remote firmware updates via SaaS platform
  • Product training for distributors and staff
  • Return and replacement policy for defective units

Hotline Support

+86-0755-21051307 — Monday to Saturday, 9:00–18:00 (GMT+8)

Email Support

sales@yobekan.com — Response within 24 business hours

Product Manuals

Download user manuals, quick-start guides, and troubleshooting documents for all product models.

Tailored for Your Needs

Beyond standard products, we design custom solutions for institutions, governments, and enterprise partners.

Government & Public Health

Bulk procurement solutions for public health programs, epidemic prevention equipment packages, and community health screening stations.

Hospital & Clinic

Institutional patient monitoring systems, ward equipment packages, and SaaS cloud integration for remote patient management.

Retail & E-Commerce

White-label and OEM products for retail brands, Amazon/e-commerce sellers, with custom packaging and marketing materials.

Need Help?

Our support team is ready to assist you with any questions or issues.

Contact Support